FAQs

About Us

• About Us
• Contact Us

Creating an Account

• I want to join BetConnect. How do I sign up?
• What do I do if I've entered the wrong details?
• How do I verify my identity details?
• Can I have a BetConnect account if I don't live in the U.K.?
• Is BetConnect an exchange?

Making a Deposit

• Missing deposit by Card?
• How do I make a deposit?
• Why has my deposit been declined?

Placing a Bet

• What is Liability?
• What happens if my bet isn't fully matched?
• How do I place a back bet?
• Do I need to have an account with a bookmaker to choose their odds?
• How do I lay a bet?
• Can I cancel a bet?

See all 15 articles

My Account

• I can't login to my account
• Can I change my personal information?
• How do I change my password? / I have forgotten my password
• Can I change my username? / I have forgotten my username
• Can I opt in / out of marketing?
• How do I change to fractional / decimal odds?

See all 9 articles

Making a Withdrawal

• What happens if my account is inactive but still has funds?
• Do you carry out checks on large withdrawals or wins?
• Why is my withdrawal pending or has failed?
• How long do withdrawals take?
• Where will my withdrawal be sent?
• How to make a withdrawal?

Responsible Gambling

• What is the difference between NET and GROSS deposit limits and how are they calculated?
• Account Review Reminder
• Time Check
• What happens after my self-exclusion period ends?
• What is self-exclusion?
• What is a cool-off period?

See all 8 articles

Know Your Customer (KYC)

• What is Know Your Customer (KYC)?
• Information to verify your funds

Complaint Procedure

• Making a Complaint