FAQs

Creating an Account

• I want to join BetConnect. How do I sign up?
• What do I do if I've entered the wrong details?
• How do I verify my identity details?
• Can I have a BetConnect account if I don't live in the U.K.?
• Is BetConnect an exchange?

Making a Deposit

• How do I make a deposit?
• Which methods can I deposit by? Can I deposit by bank transfer?
• Why has my deposit been declined?

Placing a Bet

• How do I place a bet?
• Do I need to have an account with a bookmaker to choose their odds?
• How do I lay a bet?
• Can I cancel a bet that I've matched?
• What happens if my bet isn't fully matched?
• What happens if the odds change before my bet has been fully matched?

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My Account

• I can't login to my account
• Can I change my personal information?
• How do I change my password? / I have forgotten my password
• Can I change my username? / I have forgotten my username
• Can I opt in / out of marketing?
• How do I change to fractional / decimal odds?

See all 9 articles

Making a Withdrawal

• How to make a withdrawal?
• Why has my withdrawal failed?

Responsible Gambling

• What is self-exclusion?
• What is a cool-off period?
• Do I have a gambling problem?
• How do I access support & advice for possible gambling problems?

Know Your Customer (KYC)

• What is Know Your Customer (KYC)?
• Information to verify your funds

Complaint Procedure

• Making a Complaint
• Independent Betting Adjudication Service