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  1. BetConnect
  2. FAQs

FAQs

Frequently Asked Questions about BetConnect.

Creating an Account

  • I want to join BetConnect. How do I sign up?
  • What do I do if I've entered the wrong details?
  • How do I verify my identity details?
  • Can I have a BetConnect account if I don't live in the U.K.?
  • Is BetConnect an exchange?

Making a Deposit

  • How do I make a deposit?
  • Which methods can I deposit by? Can I deposit by bank transfer?
  • Why has my deposit been declined?

Placing a Bet

  • How do I place a bet?
  • Do I need to have an account with a bookmaker to choose their odds?
  • How do I lay a bet?
  • Can I cancel a bet that I've matched?
  • What happens if my bet isn't fully matched?
  • What happens if the odds change before my bet has been fully matched?
See all 14 articles

My Account

  • I can't login to my account
  • Can I change my personal information?
  • How do I change my password? / I have forgotten my password
  • Can I change my username? / I have forgotten my username
  • Can I opt in / out of marketing?
  • How do I change to fractional / decimal odds?
See all 9 articles

Making a Withdrawal

  • How to make a withdrawal?
  • Why has my withdrawal failed?

Responsible Gambling

  • What is self-exclusion?
  • What is a cool-off period?
  • Do I have a gambling problem?
  • How do I access support & advice for possible gambling problems?

Know Your Customer (KYC)

  • What is Know Your Customer (KYC)?
  • Information to verify your funds

Complaint Procedure

  • Making a Complaint
  • Independent Betting Adjudication Service
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