BetConnect is committed to promoting an awareness of problem gambling and improving player protection and intervention procedures, upholding the highest standard of customer care.
We care about our players and want to make sure that your time spent with us is enjoyable and affordable. To assist you we offer Responsible Gambling tools to help you manage your gambling and give you the control of both of your time and money you spend.
If you feel you are at risk of developing a gambling problem or if you feel you need to take a prolonged break from gambling, we suggest you consider Self-Exclusion.
This allows you to exclude yourself from our services and completely blocks access to your BetConnect account. It will NOT be possible to re-open your account for any reason, and we will endeavour to detect and close any new accounts you may attempt to open.
Whilst the minimum self-exclusion period is six months, we also offer exclusions for 1 year, 2 years, 3 years, 4 years or 5 years.
If you have chosen to self-exclude, you will be immediately locked out of your account. Any available funds in your account will be refunded, and you will be removed from all marketing correspondence from BetConnect.
Once your chosen time period has elapsed, you can request that your account is re-opened by contacting our support team via email compliance@betconnect.com
You can self-exclude your account in Account Settings / My Account > Player Protection and select Self-Exclusion.
We also strongly recommend that you “unlike” or “unfollow” yourself from Facebook, and other social media accounts that are linked to BetConnect or other gaming operators.
You can contact our player protection team for assistance at any time by emailing compliance@betconnect.com
If you or someone you know may be affected by problem gambling, we also recommend visiting the following trusted sites for support.
https://www.gambleaware.org/home/
https://www.taketimetothink.co.uk/
Note: If you are considering self-exclusion, you may also want to consider self-excluding from all other gambling operators as well. If this is the case, you may benefit from registering with GAMSTOP.
It is a free service that assists with self-exclusion from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP, please visit www.gamstop.co.uk.