If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, we suggest you consider Self-Exclusion.
Self-Exclusion allows you to close your account for a specified period of 6 months, 1 year, 2 years, 3 years, 4 years or 5 years. This prevents you gambling with BetConnect for your selected period of time.
During a period of Self-Exclusion, you will not be able to use your account though you will still be able to login to withdraw any remaining balance. It will NOT be possible to re-open your account for any reason, and we will endeavour to detect and close any new accounts you may attempt to open.
We will remove you from our marketing databases, and we also suggest that you remove BetConnect accounts from your social media activity. You may also wish to consider installing software that blocks access to gambling websites. We also recommend that you seek support from a problem gambling support service as detailed above to help you deal with your problem.
You can self-exclude your account in Account Settings / My Account > Player Protection and select Self-Exclusion. Alternatively, you can contact our customer service team for assistance and further information.