It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. In order to achieve this we may request identification from our customers.
We call this process Know Your Customer (KYC).
Verification must be completed prior to being able to make a withdrawal.
Information to Verify Your Identity
In order to verify your identity, you may be asked to provide a copy of photographic ID such as a copy of your passport, ID card, driving licence or a document confirming your residential address such as a utility bill. All copies of personal identification must contain photographic ID and should clearly display your full name, date of birth and have a valid document expiry date. Please note, if your identity document has an expiry date on the back this will also need to be included.
Information to Verify Your Funds
In order to verify the source of the funds you use to bet with, we may ask you to provide additional information or documentation that shows you have sufficient funds to support your gambling activity. This might include information such as your occupation and salary, supported by documentation such as a copy of your bank statement or payslip.
Please note that although we may require employment details, we will not at any time contact your employer as part of these checks. We will let you know what information or documentation we require as part of the enhanced verification process.